My agreement is unlimited. How does that work in Oable?
Your deposit account would be set up to be unlimited. Unlimited deposit accounts allow the institution to carry out as many transactions as it wants.
Can I edit the settings on my agreements?
There are two types of agreements – publisher managed and institution-managed. Publisher managed agreements cannot be edited as they reflect the contractual terms of the agreement with the publisher. If you have questions on this, contact email@example.com.
Which publishers are integrated with Oable?
There are many publishers with data that integrates with Oable. If there are specific publishers you would like to inquire about, please contact your Account Manager.
Can I get pricing on adding my agreements with other publishers?
Please either contact your Account Manager or fill out the contact us form on the website and you will be contacted with pricing information.
How does the approval process work?
Approvals will be paid through a deposit/pre-paid account in Oable and automatically deducted on the publisher dashboard from the dedicated balance.
For deposit accounts that are associated with a specific publisher, we work with publishers by sending them an email when an APC of an article is approved. This lets them they can invoice us and receive payment.
For Wiley agreements, the request only needs to be approved and will move to paid automatically.
Will I see the Ring gold ID in the Request details?
This is expected to be shown in our Phase 2 of development (est. by end of the year)
As a Gold and Hybrid customer can I get separate reports for each?
Yes, it’s possible to filter reports to just gold or hybrid as the report is being created, using the “Publisher Journal Type” filter.
We have gold and hybrid agreements. Will these show up as two different accounts in Oable?
Yes, all of your publisher agreements and accounts will be visible separately, along with the balances in each.
Are Notes searchable?
No, you cannot search for a note from the dashboard. However, you can find a note easily from downloading a report and using the find feature in Excel.
Metadata is not always standard across different publisher dashboards. How is this standardized in Oable?
This is a benefit of our service. We work with each publisher individually to standardize the metadata structure from the beginning to make the management easier and time saving for you. We work together with OA Switchboard to help us on this mission.
On the approval page, the status is shown in each article. Does this status show the article's submission progress?
Oable does show dates that indicate whether the article has been accepted for publication.
Oable does not access the article submission/peer-review/acceptance process. It only manages the step-by-step payment of the article once it has been accepted.
Do authors submit directly to Oable?
No, Oable does not access the article submission/peer-review/acceptance process. Oable only manages the step-by-step payment of the article once it has been accepted. We offer a form that the institution can provide on its page that feeds the article metadata to Oable.
For Gold, if the article is rejected and the APC was approved, would then show under Cancelled? What will we find under Cancelled?
Yes, it will show in Cancelled. Under Cancelled, you will find any funding requests which were editorially withdrawn or rejected. Also, requests which are denied will be moved to cancelled after a short amount of time.
Will paid requests stay under Paid for unlimited years, or get deleted after a certain period of time?
Yes, they will stay under Paid.
For TA 3.0 customers, how will each request show its journal type (Hybrid/Gold/Hindawi)?
The journal type is shown in the “Publisher Journal Type” field. Hindawi journals will display as “Gold OA”.
Are there changes if we have quarterly invoicing with no prepaid account?
If your account is a post-pay model with quarterly invoicing, these functions stay the same.
Does Oable follow GDPR regulations?
Yes, Oable follows GDPR processes and requirements. All files and data are hosted in Europe. If further details are needed, we can provide this upon request.
Does Oable work with OA Switchboard?
Yes, Oable has an API integration with OA Switchboard that allows receiving and sending of messages. Customers are live with this integration.
What is the purpose of the attachments section on funding requests?
The attachment section allows administrators to add any fields they wish to the request data for their own reference.
Could a block grant be managed on the platform?
Yes, internal accounts can be added into Oable and will be processed the same way as other article agreements.
Does Oable keep track of the amount institutions spend on the Transitional Agreement?
Yes, Oable keeps track of the amount of spending for all agreements.
Will the author notice any difference from their interface?
The author process remains unchanged. Oable does not access the article submission/peer review/acceptance process.
We have an institutional gold open access fund. We agree funding for fully OA journals at submission so they are committed costs rather than actual costs at that stage. Is this possible in Oable?
Yes, this is possible in Oable. Funding requests approved just after the article has been submitted appear in a section called “Transactions Planned”. This part of Oable shows committed costs rather than costs that have truly been paid.
Can you change a decision in Oable? Sometimes we decline papers and then authors provide further information.
As with the current open access dashboard changing decisions requires contacting customer support at firstname.lastname@example.org.
Will there be a deadline for admin of Oable to approve requests?
The deadlines will still be in place since the data comes from each publisher’s system.
Is it possible to add information about the article's research funder(s) on the OA requests? This will impact on whether we approve the request and associated license choice.
If this metadata is not already present on the request, it is possible to record this information by adding an internal note, for example, if an author shares this information with you directly.
If the institution mandates a CC by license, will the authors be presented with only one option?
The author process remains unchanged.
How are funding requests submitting into Oable? Are they manually submitted?
Funding requests come into Oable through integrations with publishers.