The new URL is https://app.oable.org. Information will be provided to OA admins to ensure a seamless transition to the new platform.

No, please contact support@oable.org to request to add another administrator.
Administrators are added to institutions, so each admin will have access to multiple accounts.

No

Your deposit account would be set up to be unlimited. Unlimited deposit accounts allow the institution to carry out as many transactions as it wants.

There are two types of agreements – publisher managed and institution-managed. Publisher managed agreements cannot be edited as they reflect the contractual terms of the agreement with the publisher. If you have questions on this, contact support@oable.org.

There are many publishers with data that integrates with Oable. If there are specific publishers you would like to inquire about, please contact your Account Manager.

Please either contact your Account Manager or fill out the contact us form on the website and you will be contacted with pricing information.

Approvals will be paid through a deposit/pre-paid account in Oable and automatically deducted on the publisher dashboard from the dedicated balance.

For deposit accounts that are associated with a specific publisher, we work with publishers by sending them an email when an APC of an article is approved. This lets them they can invoice us and receive payment.

For Wiley agreements, the request only needs to be approved and will move to paid automatically.

This is expected to be shown in our Phase 2 of development (est. by end of the year)

Yes, it’s possible to filter reports to just gold or hybrid as the report is being created, using the “Publisher Journal Type” filter.

Yes, all of your publisher agreements and accounts will be visible separately, along with the balances in each.

No, you cannot search for a note from the dashboard. However, you can find a note easily from downloading a report and using the find feature in Excel.

This is a benefit of our service. We work with each publisher individually to standardize the metadata structure from the beginning to make the management easier and time saving for you. We work together with OA Switchboard to help us on this mission.

Oable does show dates that indicate whether the article has been accepted for publication.

Oable does not access the article submission/peer-review/acceptance process. It only manages the step-by-step payment of the article once it has been accepted.

No, Oable does not access the article submission/peer-review/acceptance process. Oable only manages the step-by-step payment of the article once it has been accepted. We offer a form that the institution can provide on its page that feeds the article metadata to Oable.

Yes, it will show in Cancelled. Under Cancelled, you will find any funding requests which were editorially withdrawn or rejected. Also, requests which are denied will be moved to cancelled after a short amount of time.

Yes, they will stay under Paid.

The journal type is shown in the “Publisher Journal Type” field. Hindawi journals will display as “Gold OA”.

If your account is a post-pay model with quarterly invoicing, these functions stay the same.

Yes, Oable follows GDPR processes and requirements. All files and data are hosted in Europe. If further details are needed, we can provide this upon request.

Yes, Oable has an API integration with OA Switchboard that allows receiving and sending of messages. Customers are live with this integration.

The attachment section allows administrators to add any fields they wish to the request data for their own reference.

Yes, internal accounts can be added into Oable and will be processed the same way as other article agreements.

Yes, Oable keeps track of the amount of spending for all agreements.

The author process remains unchanged. Oable does not access the article submission/peer review/acceptance process.

Yes, this is possible in Oable. Funding requests approved just after the article has been submitted appear in a section called “Transactions Planned”. This part of Oable shows committed costs rather than costs that have truly been paid.

As with the current open access dashboard changing decisions requires contacting customer support at support@oable.org.

The deadlines will still be in place since the data comes from each publisher’s system.

If this metadata is not already present on the request, it is possible to record this information by adding an internal note, for example, if an author shares this information with you directly.

The author process remains unchanged.

Funding requests come into Oable through integrations with publishers.

Yes, Oable will send custom messaging to authors if an admin elects to use this feature.

We currently have no plans to add in other email notifications, but as always we will be guided by customer feedback. If being notified about other stages of publication would be useful for customers, please let us know.

Email templates are handled on the admin side by the support team. Please send any template requests to support@oable.org. After it has been added to the system, it will appear as an option in the dropdown menu of templates.

The subject will say “Message from Oable.” In the body of the text, it will show the senders name in bold next to the message. There is currently no cc option, but you can send the email to multiple people by typing in additional email addresses.

A chat feature is available in your Oable dashboard to chat with Oable support. It is also possible to contact Wiley for questions on specific funding requests by pressing the envelope icon next to Wiley’s name when viewing a funding request.

Yes, you can communicate with Wiley through Oable’s messaging feature. Press the envelope icon next to Wiley’s name when viewing a funding request to send a message to Wiley.

Yes, by default you will receive an email from Oable when you receive new funding requests. You can configure this email notification from your account settings.

The consortium-level features are being developed and will be ready in early 2023.

There will be no change to the way that these type of agreements are handled, although it will be possible on Oable for consortia admins to see the remaining available balance for their agreement, where appropriate.

This will be determined on a case by case basis. Please contact support@oable.org for more information.

Articles come in the system assigned to the publisher agreement.